Delivery & shipping

1. Charges

The charge is the same whatever the size of the order, which matters here because a large floor basket takes a box four times the volume of a small one. It is shown in your basket and again at checkout before you confirm.

2. Where we ship

Denmark and the rest of the EU. Prices include Danish moms at 25 %, which covers your EU delivery.

We do not currently ship outside the EU. If you need an address outside it, write to support@studiohafnia.mom before ordering and we will tell you whether we can do it and what it would cost. Any import duty or local tax on a non-EU delivery would be the recipient’s responsibility.

3. How long it takes

• Packing: within one working day of payment. Orders placed at the weekend go out on Monday.
• Denmark: 2–5 working days from dispatch.
• Rest of the EU: 4–9 working days from dispatch.

You get a tracking link by email when the carrier collects. If a delivery is running more than three working days beyond these windows, tell us and we will chase the carrier — you should not have to.

4. How we pack woven fibre

Woven fibre is light and bulky, and it crushes rather than breaks. Our packing reflects that:

• Boxes are sized to the piece. We do not fold or compress a basket to fit a smaller box, because the crease can be permanent.
• Nesting sets travel nested, with paper between the pieces so the weave does not abrade.
• Void fill is recycled paper. There is no plastic film, no expanded foam and no printed sleeve.
• Wall pieces travel flat with the back protected, because a bent hanging loop is hard to straighten.

We are describing our packing method, not making an environmental claim. We hold no certification and do not claim any.

5. If a parcel arrives damaged

1. If the box is visibly damaged on arrival, note it with the carrier if you can, but do not refuse the parcel unless it is obviously crushed flat.
2. Photograph the box before you open it, then the piece inside. Two photographs are usually enough.
3. Email us within a reasonable time of noticing at support@studiohafnia.mom with your order reference and the photographs.
4. We send a replacement or refund you, and we pay the return postage. Transit damage is our problem with the carrier, not yours.

Risk passes to you when the goods are handed to you or to someone you nominated at the address. Damage that happened before that point is ours.

6. Wrong address, missed delivery, returned parcels

If a parcel comes back to us because the address was incomplete or because it was not collected from a pick-up point in time, we will contact you. We can re-send it for the cost of a second delivery, or refund the goods less the original delivery charge.

7. Packaging waste

Boxes and paper fill are recyclable as paper and cardboard in Denmark and across the EU. Danish packaging producer responsibility obligations that apply to us as a seller are handled by us and cost you nothing.

8. Related

Right of withdrawal — sending something back because you changed your mind, and who pays.
Right of complaint — something wrong with the goods themselves.
Terms of sale — the full terms, including our company details.